Frequently Asked Questions
Explore our FAQs for answers to common queries about ordering, shipping, returns, and more. While these summaries provide helpful information, we recommend reviewing our policies for guidelines and terms.
If you have further questions or need assistance, don't hesitate to contact our customer service team. We're here to ensure a smooth and enjoyable shopping experience for you.
Ordering Process
How do I place an order?
To place an order, simply browse our collection online to find your desired dress. Once you've made your selection, proceed to checkout and follow the prompts to complete your order.
It's a straightforward process designed to make your shopping experience hassle-free and enjoyable.
Can I customize my dress order?
Yes, we offer customization options for our dresses, including alterations to the design, size, and fit to ensure your complete satisfaction.
We offer flexibility for customization, allowing you to tailor your dress to your preferences. Whether it's a simple alteration or a specific customization, you can reach out to us directly with your requirements, or leave a note with your order detailing the desired changes.
Most changes are free of charge, and we're here to accommodate your preferences to ensure that your dress is tailored to perfection for your special occasion.
What sizes are available?
We offer a comprehensive range of sizes to accommodate diverse body types and preferences.
Our collection includes all standard sizes and we provide the option for custom sizing, allowing you to tailor your dress to your unique proportions for a flawless fit - ensuring that you can find the perfect fit for your individual measurements.
How far in advance should I place my order for a gown?
While we dispatch the majority of our orders within 15 days, we recommend placing your order for a wedding gown well in advance to allow for a smooth and stress-free experience. Giving yourself sufficient time accounts for any unexpected delays, such as transit issues, ensuring that your gown arrives in time for your special day. Our official processing time can extend up to 8 weeks.
If you're in a rush, please get in touch with us so we can assist you accordingly.
What is the process for ordering bridesmaid dresses?
We offer a range of styles and sizes to accommodate your bridal party. You can choose from our formal selection, specifically designed bridesmaid dresses, or opt for a simple wedding dress that can be customized to your preferences - in any color including dress made without train, to accommodate your needs and ensure that your bridal party looks stunning on your special day.
How do I find the perfect prom dress?
Finding the perfect prom dress starts with considering your personal style, body type, and the theme of the event. Browse our collection to discover a variety of styles, colors, and designs that cater to different preferences and tastes.
Our team is also available to offer personalized advice to help you find the dress that makes you feel confident and beautiful on your special night.
Dress and Product Details
What materials are your products made from?
We utilize a variety of high-quality materials to craft our products, ensuring both style and comfort.
From luxurious satin and delicate tulle to lightweight chiffon and elegant crepe, our collection features a diverse selection of fabrics to suit different preferences and occasions. For specific details about the materials used in each product, we encourage you to refer to the product descriptions provided on our website.
Can I request alterations to the dress design?
Yes, absolutely! We welcome your customization requests and are happy to accommodate alterations to the dress design to ensure it meets your preferences perfectly. Here are some suggestions for possible alterations you may consider:
These are just a few suggestions, and we're open to any other alterations or ideas you may have in mind. Simply reach out to us with your preferences, and our team will work with you to create the dress of your dreams.
Do you offer plus-size wedding dress options?
Yes, we do! We offer a wide range of plus-size dress options to ensure that every woman can find the perfect gown for her special day. Additionally, we provide custom sizing to accommodate any silhouette, ensuring that you can achieve the perfect fit and feel confident and beautiful on your wedding day.
We also have a range of plus-size wedding dress styles available to ensure every bride finds the perfect fit for her special day.
How can I ensure that I find the right size?
To ensure that you find the right size, we recommend referring to our comprehensive size guideavailable on our website.
Additionally, if you're unsure about sizing or fall outside of standard size ranges, we offer custom sizing options to tailor the dress to your specific measurements.
Payments
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express.
Additionally, we offer PayPal and AfterPay as a payment options, allowing you to securely complete your purchase using your account.
Afterpay is a convenient payment solution, which allows you to split your purchase into four equal installments, payable every two weeks.
Please note that payments made through PayPal and Afterpay are completed on their respective websites to ensure the highest level of security and protection for your transactions.
Can I use gift cards or store credit to make a purchase?
Yes, you can use gift cards or store credit to pay for your order. During the checkout process, you will have the option to enter your gift card or store credit information to apply it towards your purchase total. You have the flexibility to use them partially or in full.
Are there any additional fees associated with certain payment methods?
No, there are no extra fees associated with our payment methods.
However, please be aware that your bank may impose currency exchange fees if you are making a purchase in a different currency. We recommend checking with your bank for information on any potential fees that may apply to your transaction.
Cancellations & Returns
Can I cancel my order?
We understand that ordering a dress for a special occasion is a significant decision, and we strive to accommodate our customers' needs. If you wish to cancel your order, please contact us immediately. There is a short window between order placement and processing, during which we may be able to cancel your order. Once your order is shipped, it cannot be canceled.
For more information, refer to our policy.
What is your return policy?
We accept returns on unworn and unaltered dresses within 7 days of receipt. Please refer to our return policy for detailed instructions on initiating a return.
We only accept returns for unaltered and uncostomized items in standard sizes. Customized, personalized, or custom-sized items, including custom dresses, are non-refundable and cannot be returned.For more information, refer to our policy.
Shipping
How long does it take to receive my dress after ordering?
Delivery times may vary depending on your location and the availability of the dress. Generally, you can expect your order to be shipped within 15 working days, but please note that this is an estimate, depending on chosen shipping method, you can expect to receive your dress within 2-6 weeks.
The time it takes to receive your dress after ordering depends on various factors, including the shipping method chosen. Our official processing time is up to 8 weeks. We recommend allowing sufficient time for any unexpected delays, such as transit issues or custom alterations.
Once your order is completed and ready to ship, we will email you a confirmation and tracking number with updated delivery information.
Do you offer expedited shipping options?
Yes, we offer expedited shipping options for customers who require faster delivery. Our Express Shipping provides the fastest available tracked shipping to your destination. The estimated delivery time for expedited shipping ranges from 4 days to 28 days, depending on the destination, with most parcels arriving within two weeks.
What is the shipping cost for international orders?
The shipping cost for international orders varies depending on the destination. During checkout, you will have the option to select from various shipping methods, each with its associated cost based on the destination and delivery speed. We offer Free Shipping to selected destinations, as well as Standard and Express Shipping options for customers worldwide.
The shipping cost will be calculated and displayed at checkout based on your selected shipping method and destination.
Do you offer free shipping?
Yes, we offer free shipping to selected destinations. Our free shipping option is available for orders shipped to specific regions, and the eligible destinations may vary. During checkout, you will have the option to select the free shipping method if your shipping address qualifies for this offer.
Can I track my order during shipping?
Yes, you can track your order during shipping.
Once your order is completed and ready to be shipped, we will provide you with a tracking number and a link to our tracking page. Simply click on the provided link or visit our tracking page, and enter your tracking number to monitor the status and location of your package as it makes its way to you.
What should I do if my international order is delayed in transit or held by customs?
If your international order is delayed in transit or held by customs, please track your package using the provided tracking number. If there are any updates or issues with the delivery status, please contact the shipping carrier for assistance. If your order is held by customs, you may need to provide additional information or documentation to facilitate customs clearance. If you require further assistance, please contact our customer service team for support.
We provide all necessary paperwork for customs clearance when dispatching your international order. However, please note that customs clearance procedures may vary by country, and additional documentation, information of custom fee may be required by the customs authorities in your country.
Order Issues
What should I do if I encounter an issue with my order?
If you encounter any issues with your order, such as receiving the wrong item or finding it damaged or defective, please contact us immediately. We are here to assist you and ensure that your concerns are addressed promptly and effectively.
How long do I have to report an issue with my order?
It's essential to report any issues with your order within 7 days of receiving it. This timeframe allows us to assess the situation and take appropriate action to resolve the problem promptly.
What if I receive my custom-sized product, and it doesn't fit me?
If you receive a custom-sized product that doesn't fit you, kindly inform us within 7 days of receiving the item. We will request measurements for comparison. Rest assured, we will work with you to find a suitable solution to ensure your satisfaction.
What if my order is missing items or accessories?
If you find that your order is missing some items, it's possible that they may have been shipped separately in different packages. We often ship items separately to ensure efficient delivery and may send multiple packages for a single order. You will receive email notifications for each shipment, including tracking information to monitor the delivery of each package.
What should I do if my order is delayed in transit?
If your order is delayed in transit and has not arrived within the estimated delivery timeframe, please track your package using the provided tracking number. If there are any updates or issues with the delivery status, please contact the shipping carrier for assistance. If you require further assistance, our customer service team is here to help you and provide updates as needed.